A simple apology goes a long way...

When eldercare providers tell families about a medication error or some other slip up that happened under their care, the family or resident is twice as likely to recommend that provider to someone else than if they had not been told about the mistake. However, the disclosure does open the door for legal action.

Admitting a mistake goes along way, says Patricia Grace, CEO, Aging with Grace.
"One is that you made a mistake, and the other is that you are prepared to disclose it to the family,” says Grace. “The eldercare provider is always fearful that any admission of error will lead to a lawsuit, however there is no evidence that residents or families would be any more likely to sue if this was disclosed to them.”

Most kids growing up hearing that "honesty is the best policy," and that is certainly the case when dealing with family members that entrust their elderly loved ones to a providers care.

Remember it's not the crime that gets most people in trouble...it's the lie and the cover up!